4-5 minutes<\/p>\n
The critical to quality trees (also known as customer requirement trees) are the key measurable characteristics of a product or process whose performance standards or specification limits must be met to satisfy the customer, i.e. A Car door sound when closing might be a CTQ tree, while the dimensional tolerances and cushioning needed to produce those conditions are CTQ\u2019s for the automaker.<\/p>\n
CTQ trees are often used as part of a six sigma methodology to help the manufacturer to provide superior quality products to customers. In short, the CTQ Tree is a simple tool to tell you exactly what your customer wants.<\/p>\n
CTQ trees are very helpful in this regard as they define quality from the customer\u2019s point of view. A most excellent approach is to design a CTQ tree for every singular need, as it results in a thorough and complete list of demands and requirements that are required to provide a superior quality product for customer satisfaction<\/p>\n
. In this article, we will review a CTQ tree example and explain how it can improve your business.<\/p>\n
CTQ tree is build up with the following three main components to ensure you get a useful level of detail.<\/p>\n
Need: It highlights the customer requirements and it is the origin of a CTQ tree. For example, for a fast-food restaurant, customer\u2019s need is fast food.<\/p>\n
Driver: Drivers are the parameters on which a customer judges the quality of the product.<\/p>\n
Requirements: These are the measurable performance standards that have to be met by drivers to satisfy customers. It helps the business to measure the quality of a product and\/or service that has met the client\u2019s demands.<\/p>\n","protected":false},"excerpt":{"rendered":"