{"id":16601,"date":"2022-08-11T09:18:06","date_gmt":"2022-08-11T09:18:06","guid":{"rendered":"https:\/\/www.booksofall.com\/in\/?post_type=product&p=16601"},"modified":"2022-08-11T09:18:07","modified_gmt":"2022-08-11T09:18:07","slug":"diversity-and-difference-in-communication","status":"publish","type":"product","link":"https:\/\/www.booksofall.com\/in\/diversity-and-difference-in-communication\/","title":{"rendered":"Diversity and Difference in Communication"},"content":{"rendered":"

Interpersonal communication<\/a> in health and social care services is by its nature diverse. As a consequence, achieving good or effective communication whether between service providers and service users, or among those working in a service means taking account of diversity, rather than assuming that every interaction will be the same. This text explores the ways in which difference and diversity impact on the nature of communication in health and social care services.<\/p>\n

Interpersonal communication in health and social care services is by its nature diverse. As a consequence, achieving good or effective communication whether between service providers and service users, or among those working in a service means taking account of diversity, rather than assuming that every interaction will be the same. This text explores the ways in which difference and diversity impact on the nature of communication<\/a> in health and social care services.<\/p>\n

Introducing Diversity and Difference<\/h3>\n

This text focuses on issues of difference and diversity in a specific sense. Rather than analysing diversity in terms of kinds of communication and relationships, the focus here shifts to diversity in terms the people involved in interactions in care settings. Again, it is simple common sense to state that \u2018good\u2019 communication in health and social care services involves acknowledging and responding to the diverse needs and backgrounds of everyone involved, whether service users or staff. In the context of care services, it is not unusual for people to say, for example, that \u2018everyone is different\u2019 and \u2018we aim to treat all our patients\/clients\/workers as unique individuals\u2019. However, while agreeing that, at one level, \u2018everyone is different\u2019, and that each person brings a unique combination of needs, experiences and attributes to every interaction, in this course we shall claim that some \u2018differences\u2019 matter \u2013 or more accurately are made to matter \u2013 more than others, in people’s everyday experience of using and working in care services.<\/p>\n

The kinds of \u2018difference\u2019 explored in this course are related to what are sometimes called people\u2019s social identities<\/a>: that is, their membership of particular groups that are said to share common experiences and needs. These include differences on the basis of \u2018race\u2019 and ethnicity, gender, disability, age and sexuality. What marks out these apparent differences from other kinds of diversity is both their importance in structuring people\u2019s everyday experience, including their experience of health and social care services<\/a>, and the ways in which they are used to define certain people as \u2018other\u2019, or as different from a supposed \u2018norm\u2019.<\/p>\n","protected":false},"excerpt":{"rendered":"